Exchanges & Returns

If you would like to exchange a product, you have 30 days since the day you’ve received your purchase. The item/s have to be unused, in perfect conditions, with all its tags and if possible, its packaging too.

The cost of the shipping is up to the client (taxes too). Please note the product is your responsibility until it is received and signed for by us. We are not responsible for parcels lost in transit.

Our address is: Carrer de Valencia 95, Floor 4-2, 08029, Barcelona, Barcelona, Spain. 

If you wish to return you have 10 days to let us know, since the moment you’ve received your product. The item/s have to be unused, in perfect conditions, with all its tags and if possible, its packaging too. 

**Once we received your package, we will check that the product is okay and in conditions and then, we’ll proceed to make the exchange/return. If the product is not in conditions, we’ll send it back.

***Unfortunately, we cannot accept returns on Made-To-Measure personalised items, Sale items or Gift Cards

If you have any question, feel free to contact us at halcyonrue@gmail.com

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