Exchanges & Returns
- If you would like to exchange a product, you have 14 days since the day you’ve received your purchase to send us a message. The item/s have to be unused, in perfect conditions, with all its tags and if possible, its packaging too.
The cost of the shipping is up to the client (taxes and duties too). Please note the product is your responsibility until it is received and signed for by us. We are not responsible for parcels lost in transit.
- If you wish to return you have 10 days since the moment you’ve received your product to send us a messahe. The item/s have to be unused, in perfect conditions, with all its tags and if possible, its packaging too.
The cost of the shipping is up to the client (taxes and duties too). Please note the product is your responsibility until it is received and signed for by us. We are not responsible for parcels lost in transit.
**Once we received your package, we will check that the product is okay and in conditions and then, we’ll proceed to make the exchange/refund. If the product is not in conditions, client will loose any value.
***Unfortunately, we cannot accept returns on Made-To-Measure personalised items, Sale items or Gift Cards.
If you have any question, feel free to contact us at halcyonrue@gmail.com or send us a DM on Instagram @halcyon__studios